USABILITY MEASUREMENT IN CONTEXT

被引：200
作者：
BEVAN, N
MACLEOD, M
机构：
[1] National Physical Laboratory, Middlesex, Teddington
来源：
BEHAVIOUR & INFORMATION TECHNOLOGY | 1994年 / 13卷 / 1-2期
关键词：
D O I：
10.1080/01449299408914592
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Different approaches to the measurement of usability are reviewed and related to definitions of usability in international standards. It is concluded that reliable measures of overall usability can only be obtained by assessing the effectiveness, efficiency and satisfaction with which representative users carry out representative tasks in representative environments. This requires a detailed understanding of the context of use of a product. The ESPRIT MUSiC project has developed tools which can be used to measure usability in the laboratory and the field. An overview is given of the methods and tools for measuring user performance, cognitive workload, and user perceived quality.
引用
收藏
页码：132 / 145
页数：14
相关论文
共 26 条
[1]  
BEVAN N, 1991, P 4TH INT C HUM COMP
[2]  
BEVAN N, 1994, MANAGEMENT MEASUREME
[3]  
BEVAN N, 1991, COMPUTER B MAY
[4]  
BROOKE J, 1990, INTERACT 90 HUMAN CO, P357
[5]  
BULLINGER HJ, 1991, P 4TH INT C HUM COMP
[6]   THE KEYSTROKE-LEVEL MODEL FOR USER PERFORMANCE TIME WITH INTERACTIVE SYSTEMS [J].
CARD, SK ;
MORAN, TP ;
NEWELL, A .
COMMUNICATIONS OF THE ACM, 1980, 23 (07) :396-410
[7]   THE CASE AGAINST USER INTERFACE CONSISTENCY [J].
GRUDIN, J .
COMMUNICATIONS OF THE ACM, 1989, 32 (10) :1164-1173
[8]  
GUNSTHOVEL D, 1991, P 4TH INT C HUM COMP
[9]  
Hammontree M. L., 1992, CHI '92 Conference Proceedings. ACM Conference on Human Factors in Computing Systems. Striking a Balance, P431, DOI 10.1145/142750.142886
[10]  
Helander, 1988, HDB HUMAN COMPUTER I, P791
123