EVALUATING SERVICE ENCOUNTERS - THE EFFECTS OF PHYSICAL SURROUNDINGS AND EMPLOYEE RESPONSES

被引：2055

作者：

BITNER, MJ

机构：

来源：

JOURNAL OF MARKETING | 1990年 / 54卷 / 02期

关键词：

D O I：

10.2307/1251871

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

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页码：69 / 82

页数：14

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