A conceptual model of the holistic effects of atmospheric cues in fashion retailing

被引:57
作者
Ballantine, Paul W. [1 ]
Parsons, Andrew [2 ]
Comeskey, Katrina [3 ]
机构
[1] Univ Canterbury, Coll Business & Law, Dept Management Mkt & Entrepreneurship, Mkt, Christchurch, New Zealand
[2] Auckland Univ Technol, Dept Mkt Advertising Retailing & Sales, Auckland, New Zealand
[3] Univ Canterbury, Dept Management Mkt & Entrepreneurship, Mkt, Christchurch, New Zealand
关键词
Consumer behaviour; Retailing; Retail atmospherics; Store design;
D O I
10.1108/IJRDM-02-2014-0015
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose - The purpose of this paper is to examine how the holistic atmospheric cues encountered in a retail environment contribute to the creation of a retail experience. The interaction between these cues, and how they impact on the various stages of the retail experience is also explored. Design/methodology/approach - A qualitative methodology was employed, using protocol analysis and in-depth semi-structured interviews that were conducted with 18 participants. Data were collected in the context of the women's fashion sector. Findings - The findings highlight the importance of store owners ensuring atmospheric cues create a store image congruent with their target market's self-image. A model is also developed which highlights how atmospheric cues are able to affect successive stages of the retail experience. Originality/value - This paper provides a holistic understanding of how retail atmospheric cues are able to influence the overall retail experience; from how a retail store is initially evaluated through to the intention to purchase.
引用
收藏
页码:503 / +
页数:17
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