Conceptual evolution of models for measuring perception of quality service: A perspective from higher education

被引：0
作者：
Duque Oliva, Edison Jair [1 ,2 ]
Diosa Gomez, Yaneth [3 ]
机构：
[1] Univ Nacl Colombia, Fac Ciencias Econ, Bogota, Colombia
[2] Univ Espiritu Santo, Guayaquil, Ecuador
[3] Univ Cent, Gest Org, Bogota, Colombia
来源：
SUMA DE NEGOCIOS | 2014年 / 5卷 / 12期
关键词：
Quality; Service quality; Perceived service quality in higher education;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Through a review of the concepts related to service and most recognized models for evaluating the perception of service quality, a theoretical evolution of these models is developed, with emphasis on their application in higher education and the importance of its measurement in institutions of higher education. (C) 2014, Fundacion Universitaria Konrad Lorenz. Publicado por Elsevier Espana, S.L.U.
引用
收藏
页码：180 / 191
页数：12
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