TAPPING PATIENT SATISFACTION - A STRATEGY FOR QUALITY ASSESSMENT

被引：21

作者：

GUZMAN, PM

SLIEPCEVICH, EM

LACEY, EP

VITELLO, EM

MATTEN, MR

WOEHLKE, PL

WRIGHT, WR

机构：

[1] SO ILLINOIS UNIV,DEPT HLTH EDUC,CARBONDALE,IL 62901

[2] SO ILLINOIS UNIV,SCH MED,SPRINGFIELD,IL 62708

[3] UN POPULAT FUND,NEW YORK,NY

[4] MEM HOSP CARBONDALE,CARBONDALE,IL

[5] SO ILLINOIS UNIV,DEPT EDUC PSYCHOL,CARBONDALE,IL 62901

来源：

PATIENT EDUCATION AND COUNSELING | 1988年 / 12卷 / 03期

关键词：

D O I：

10.1016/0738-3991(88)90006-7

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

引用

页码：225 / 233

页数：9

共 18 条

[1] RANK ORDER OF IMPORTANT VARIABLES FOR PATIENT AND STAFF SATISFACTION WITH OUTPATIENT SERVICE [J].

CAPLAN, EK ;

SUSSMAN, MB .

JOURNAL OF HEALTH AND SOCIAL BEHAVIOR, 1966, 7 (02) :133-137

[2] INVOLVING CONSUMERS IN QUALITY OF CARE ASSESSMENT [J].

DAVIES, AR ;

WARE, JE .

HEALTH AFFAIRS, 1988, 7 (01) :33-48

[3]

DELRIO PMG, 1985, THESIS SO ILLINOIS U

[4]

DOERING ER, 1983, QUALITY REV B, V9, P291

[5] EVALUATING QUALITY OF MEDICAL CARE [J].

DONABEDIAN, A .

MILBANK MEMORIAL FUND QUARTERLY-HEALTH AND SOCIETY, 1966, 44 (03) :166-206

[6]

FLESCH R, 1951, WRITE SPEAK THINK EF

[7]

GREEN R, 1976, ASSURING QUALITY MED

[8]

Gunning R., 1952, TECHNIQUE CLEAR WRIT

[9] THE MEASUREMENT OF SERUM CORTISOL BY A SOLID-PHASE CHEMI-LUMINESCENCE IMMUNOASSAY [J].

LINDSTROM, L ;

MEURLING, L ;

LOVGREN, T .

JOURNAL OF STEROID BIOCHEMISTRY AND MOLECULAR BIOLOGY, 1982, 16 (04) :577-580

[10]

LINN LS, 1976, MED CARE, V14, P357

← 1 2 →