Ask "Why" and Don't Be Afraid to Say "No"

被引：0
|
作者：
Oster, Randi Redmond
机构：
来源：
CREATIVE NURSING | 2015年 / 21卷 / 01期
关键词：
empowerment; navigation; process improvement; communication; Crohn's disease; steroids;
D O I：
10.1891/1078-4535.21.1.60
中图分类号：
R47 [护理学];
学科分类号：
1011 ;
摘要：
The author of Questioning Protocol: How One Mom Dispensed Equal Doses of Humor, Humility, and Corporate Smarts to Help Her Family Navigate Their Health Care Crisis describes advocating for her chronically ill son in the hospital. The skills she gained working for 18 years as an engineer with General Electric empowered her to navigate the health care system effectively and find opportunities for process improvements. Best practices can be shared between companies, and the same is true for patients and loved ones. This adaptation of a passage from Questioning Protocol demonstrates a critical corporate survival skill: the confidence to say "No."
引用
收藏
页码：60 / 62
页数：3
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