Innovations with Smart Service Systems: Analytics, Big Data, Cognitive Assistance, and the Internet of Everything

被引：0

作者：

Demirkan, Haluk ^{[1
]}

Bess, Charlie ^{[2
]}

Spohrer, Jim ^{[3
]}

Rayes, Ammar ^{[4
]}

Allen, Don ^{[5
]}

Moghaddam, Yassi ^{[6
]}

机构：

[1] Univ Washington, Milgard Sch Business, Serv Innovat & Business Analyt, Tacoma, WA 98402 USA

[2] HP, HP Applicat Business Serv Amer Chief Technol, Hyderabad, Telangana, India

[3] IBM Univ, Programs & Cognit Inst, IBM, New Delhi, India

[4] Cisco, San Jose, CA USA

[5] Cisco, Cisco Syst, San Jose, CA USA

[6] ISSIP, Int Soc Serv Innovat Profess, San Jose, CA USA

来源：

COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS | 2015年 / 37卷

关键词：

Big Data; Analytics; Digitization; Smart Service Systems; Innovation; Cognition; Digital Service Innovation;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Service innovations, enabled by the confluence of big data, mobile solutions, cloud, social, and cognitive computing, and the Internet of Things, have gained a lot of attention among many enterprises in the past few years because they represent promising ways for companies to effectively and rapidly deliver new services. But one of today's most pervasive and bedeviling challenges is how to start this journey and stay on course. In this paper, we review some of the important developments in this area and reports the views voiced by five industry leaders from IBM, Cisco, HP, and ISSIP at a panel session at the 24th Annual Compete through Service Symposium in 2013. Panelists provided an extensive list of recommendations to academicians and professionals. The biggest conclusion is that all of the information and communications technology (ICT)-enabled service innovations need to be human-centered and focused on co-creating value.

引用

页码：733 / 752

页数：20

共 22 条

[1]

[Anonymous], 2010, ECONOMIST

[2]

Banerjee P., 2014, ACCENTURE TECHNOLOGY

[3]

Brynjolfsson E, 2011, STRENGTH NUMBERS DOE

[4]

Cern, 2015, COMP

[5]

Cisco, 2013, EMBR INT EV CAPT YOU

[6]

Collins J., 2013, SAN JOSE MERCURY NEW

[7]

Daugherty P, 2015, ACCENTURE TECHNOLOGY

[8]

Davenport TH, 2012, MIT SLOAN MANAGE REV, V54, P43

[9]

Demirkan H., 2014, INFORMS ANAL, P44

[10]

Demirkan H., 2013, 24 ANN COMP SERV S

← 1 2 3 →