LEAN PROCESSES MANAGEMENT AS A PRINCIPLE OF IMPROVEMENT. A CASE APPLIED TO A COMMERCE

The design of a business system that promotes the management of the main process of a trading company is presented, by establishing activities of planning, monitoring and control of indicators. Also, to guide this company to a system of continuous improvement, tools are implemented under a lean philosophy at a strategic and operational level, meeting the requirements of its environment, its corporate strategy and customer expectations. As a result, the implementation of the process management system proposed for the company, promotes the use of technologies both for the benefit of internal processes to make them efficient, and to generate information to make better strategic decisions that impact on the competitiveness of the company.