Measuring Knowledge Management Performance in Organizations: An Integrative Framework of Balanced Scorecard and Fuzzy Evaluation

被引：24

作者：

Lyu, Hongbo ^{[1
]}

Zhou, Zhiying ^{[1
]}

Zhang, Zuopeng ^{[2
]}

机构：

[1] Zhejiang Wanli Univ, Logist & E Commerce Coll, Ningbo 315000, Zhejiang, Peoples R China

[2] SUNY Coll Plattsburgh, Sch Business & Econ, 206 AuSable, Plattsburgh, NY 12901 USA

来源：

INFORMATION | 2016年 / 7卷 / 02期

关键词：

knowledge management; performance evaluation; balanced scorecard; fuzzy comprehensive evaluation;

D O I：

10.3390/info7020029

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

As an important part of knowledge management (KM), the KM performance evaluation tries to find out the key factors restraining the enhancement of the enterprises' performance. This paper investigates the feasibility of the balanced scorecard (BSC) method in enterprise knowledge management and then proposes a simplified and applicable performance evaluation model based on the BSC approach. Finally, fuzzy comprehensive evaluation (FCE) is used to evaluate the effectiveness and applicability of the proposed model. The result shows that the model is useful for evaluating the performance of KM in enterprises.

引用

页数：11

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