Can I please keep my number?

被引：0

作者：

Murray, Christian ^{[1
]}

机构：

[1] Coastal Carolina Univ, Dept Mkt, POB 261954, Conway, SC 29528 USA

来源：

JOURNAL OF GLOBAL SCHOLARS OF MARKETING SCIENCE | 2016年 / 26卷 / 04期

关键词：

Wonderphone; online; customer service; representative; telephone; service;

D O I：

10.1080/21639159.2016.1207852

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

A wireless customer for Wonderphone breaks her phone and cancels her current contract using an online customer service chat room. She was falsely informed by the customer service representative that she would be able to keep her wireless phone number if she purchased a new phone. When she goes in-store to purchase a new phone the service rep informs her, "You are not allowed to keep the same phone number."

引用

页码：326 / 328

页数：3