Predictors of Learner Satisfaction and Transfer of Learning in a Corporate Online Education Program

This study explores factors that predict learner satisfaction and transfer of learning in an online educational program at a multinational corporation, established to improve organizational learning by providing training in technical skills. Amixed-methods design was used, selecting both quantitative methods (utilizing survey research) and qualitative methods (employing open-ended questionnaire items, face-to-face and phone interviews), gathering the perspective of students, instructors, and instructional designers. The online courses were designed using a problem-centered and case-based approach to learning and utilized technologies including learning management systems such as Blackboard and SharePoint as well as instructional design tools such as Breeze, Captivate, and PowerPoint. Online self-efficacy emerged as the strongest predictor of learner satisfaction; collegial support was the strongest predictor of transfer of learning. Qualitative analysis provided additional insight on these findings and the elements that impacted the operation of an online education program in a corporate setting.