IMPROVING INTENSIVE-CARE - OBSERVATIONS BASED ON ORGANIZATIONAL CASE-STUDIES IN 9 INTENSIVE-CARE UNITS - A PROSPECTIVE, MULTICENTER STUDY

Objective. To examine organizational practices associated with higher and lower intensive care unit (ICU) outcome performance. Design: Prospective multicenter study. On-site organizational analysis; prospective inception cohort. Setting. Nine ICUs (one medical, two surgical, six medical-surgical) at five teaching and four nonteaching hospitals. Participants: A sample of 3,672 ICU admissions; 316 nurses and 202 physicians. Materials and Methods. Interviews and direct observations by a team of clinical and organizational researchers. Demographic, physiologic, and outcome data for an average of 408 admissions per ICU; and questionnaires on ICU structure and organization. The ratio of actual/predicted hospital death rate was used to measure ICU effectiveness; the ratio of actual/predicted length of ICU stay was used to assess efficiency. Measurements and Main Results: ICUs with superior risk-adjusted survival could not be distinguished by structural and organizational questionnaires or by global judgment following on-site analysis. Superior organizational practices among these ICUs were related to a patient-centered culture, strong medical and nursing leadership, effective communication and coordination, and open, collaborative approaches to solving problems and managing conflict. Conclusions: The best and worst organizational practices found in this study can be used by ICU leaders as a checklist for improving ICU management.