Critical Factors Influencing E-Government Adoption in India: An Investigation of the Citizens' Perspectives

被引:13
作者
Gupta, Kriti Priya [1 ]
Bhaskar, Preeti [1 ]
Singh, Swati [2 ]
机构
[1] Symbiosis Int Univ, Symbiosis Ctr Management Studies NOIDA, Pune, Maharashtra, India
[2] Symbiosis Int Univ, Pune, Maharashtra, India
关键词
Citizen Adoption; Citizen Satisfaction; E-Government; India; Information and Communication Technology; Trust; UTAUT;
D O I
10.4018/JITR.2016100103
中图分类号
TP39 [计算机的应用];
学科分类号
081203 ; 0835 ;
摘要
In this paper, the authors present an integrated model based on Unified Theory of Acceptance and Use of Technology (UTAUT), trust and citizen satisfaction, to explore the factors which influence the adoption of e-government services in Delhi (India). The findings indicate that effort expectancy, performance expectancy, and trust in technology followed by trust in government, citizen satisfaction, and facilitating conditions are significant predictors of citizen adoption of e-government. The findings also reveal that facilitating conditions can be divided into two factors: 'Available Facilitating Conditions' (AFC) which are concerned with the facilitating conditions available at the user's end and 'Provided Facilitating Conditions' (PFC) which refer to the facilitating conditions provided by the government. According to the findings of the study, AFC has a greater impact on e-government adoption, as compared to PFC.
引用
收藏
页码:28 / 44
页数:17
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