Purpose - The purpose of this paper is to identify and improve patient care processes by collaborating patients, relatives and healthcare professionals. Design/methodology/approach - To identify and improve patient care processes by collaborating patients, relatives and healthcare professionals. Findings - Healthcare problems captured from collaboration between patients and healthcare professionals fall into simple, complicated and complex problems. Healthcare staff and patient experiences with patient processes differ, and a collaborative approach is needed to capture all areas needing improvement. Research limitations/implications - The conclusions are drawn from a project with few participants in a context that probably influenced the results. In contrast, other studies in the same area confirm the results. Practical implications - The study outcomes have direct implications for healthcare professionals who can learn from patients involved in quality improvements such as this experience-based co-design (EBCD) project. Originality/value - The paper contributes to limited studies on EBCD involving patients in healthcare quality improvements.
