Collaborative contracts for inter-organisational quality systems

被引:2
作者
de Jong, Arjan [1 ]
Smit, Klaas [2 ]
机构
[1] NLR, Natl Aerosp Lab, Def Syst Dept, Amsterdam, Netherlands
[2] Delft Univ Technol, Fac Aerosp Engn, Delft, Netherlands
关键词
Quality systems; Maintenance; Organizational processes; Collaboration; Contracting; Optimization techniques; Risk;
D O I
10.1108/13552511211244201
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
Purpose - The purpose of this paper is to demonstrate that collaborative contracts enable interorganisational quality systems. Design/methodology/approach - The research compares performance contracts with collaborative contracts, a new contract type whereby the contract parties align their objectives. The study uses game theory and describes the contract types as mechanism designs for comparison. The mechanisms are validated with a case study. The utility of the contract types is verified with Monte Carlo simulations using expert opinions. Findings - The research demonstrates that, under certain conditions, collaborative contracts enable inter-organisational quality systems by facilitating the exchange of information between the contract parties and investments in inter-organisational work processes. Practical implications - The use of collaborative contracts between an operator of a technical system and a maintenance organisation leads to improvements in inter-organisational work processes, reducing maintenance costs and improving the availability of the technical system; thereby increasing the utility of all contract parties. Originality/value - The collaborative contract is a new contract type for maintenance services and the research method provides a new approach to enable inter-organisational quality systems.
引用
收藏
页码:171 / +
页数:13
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