Institutional support and co-management: the experience of the National Humanization Policy in Brazilian Health System (BHS) at the Federal District (FD), Brazil

The institutional support in the Federal District (FD), Brazil, conducted by consultants from the National Humanization Policy of the Ministry of Health from 2008 to 2013 began at the Base Hospital (BHFD) and was extended to the Health Care Department. It aimed at changes in the models of care and management and, therefore, at strengthening of the SUS' network in the BHFD. At the BHFD, guidelines (as Co-management, Hospitality) and mechanisms (as Management Council, Management Board) were implemented. In the Health Care Department the support to dealing with overcrowding in the Urgency and Emergency sectors of the network's hospitals and to the establishment of co-management were implemented. We emphasize the importance of the managers' adhesion to guarantee the implementation of the National Humanization Policy and the achievement of the expected results.