OUTSOURCING IN PARANA'S INDUSTRY: AN EMPIRICAL STUDY

Outsourcing is considered a key practice in industrial organizations and service providers. It consists of making a strategic decision between producing products or services internally or buying from external sources, with the aim of reducing costs and improving performance. However, before deciding to adhere to the practice, managers are faced with factors that weigh in the decision, which demand analysis mainly of the impact on the operational activities of the organization. In this context, the research aimed to investigate the recurrent criteria for decision making in outsourcing adherence, in the industry of Parana under the perception of the managers. As for the methodological delineations the research is classified as descriptive with a quantitative approach, the data collection was done through a questionnaire adapted from Moschuris (2015), in the months of June and July of 2016, the population and sample were extracted from the database of the Federation of Industries of Parana (FIEP), as final sample were analyzed 33 respondent industries. The results obtained evidenced that among the 11 strategic criteria addressed, the cost and quality items were considered as more relevant in the perception of the respondent managers for decisionmaking to join or not to outsourcing. As far as the dimensions in which the decisions are taken, the most important was considered by the managers, was the complexity, followed by technologies and environmental uncertainties.