A study on knowledge management implementation in property management companies in Malaysia

被引:9
作者
Razali, Muhammad Najib [1 ]
Juanil, David Martin [2 ]
机构
[1] Univ Teknol Malaysia, Fac Geoinformat Sci & Engn, Skudai, Malaysia
[2] Univ Tun Hussein Onn Malaysia, Fac Technol Management, Parit Raja, Malaysia
关键词
Knowledge management; Property management; Organizations; Malaysia;
D O I
10.1108/02632771111146305
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Purpose - This paper seeks to identify the manner in which the knowledge management (KM) concept can be implemented in property management companies in Malaysia. Design/methodology/approach - The KM strategies for property management companies were designed and then tested among the property management companies in Malaysia. Sixteen companies were involved in this research to provide empirical results of the KM concept implementation in property management organisations. Findings - The research findings suggest that the KM concept is becoming increasingly important and that the property management companies are practising some of the relevant activities. The findings also integrate the concept of KM and property management activities. Research limitations/implications - The research is based only on 16 companies registered under the Board of Valuers, Appraisers and Estate Agents, Malaysia, which governs property management activities in Malaysia. Originality/value - This paper proposes to property management players to put into practice the KM concept within their organisations.
引用
收藏
页码:368 / 390
页数:23
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