How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?

被引：105

作者：

Mendling, Jan ^{[1
]}

Decker, Gero ^{[2
]}

Hull, Richard ^{[3
]}

Reijers, Hajo A. ^{[4
]}

Weber, Ingo ^{[5
]}

机构：

[1] Vienna Univ Econ & Business Adm, Inst Informat Business, Vienna, Austria

[2] Signavio, Berlin, Germany

[3] IBM Res, New York, NY USA

[4] Vrije Univ Amsterdam, Business Informat, Amsterdam, Netherlands

[5] CSIRO, Data61, Architecture & Analyt Platforms AAP Team, Canberra, ACT, Australia

来源：

COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS | 2018年 / 43卷

关键词：

Business Process Management; Process Automation; Artificial Intelligence; Machine Learning; Robotic Process Automation; Blockchain;

D O I：

10.17705/1CAIS.04319

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politecnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Reijers, and Ingo Weber participated as panelists. The discussions emphasized the impact of emerging technologies at the task level and the coordination level. The major challenges that the panel identified relate to employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.

引用

页码：297 / 320

页数：24

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