Empirical investigation of the relationship between organizational factors and organizational commitment in service organizations

Purpose - The purpose of this paper is to investigate the influence of organizational factors such as culture, leadership, structure and top management support on organizational commitment in Bangladeshi service sector. Design/methodology/approach - This study is based on empirical findings administered on 217 managerial personnel in the service organizations based in Bangladesh. Findings - Findings of this study reveal that among the variables that are hypothesized in this study; team orientation, stability, transformational leadership, transactional leadership, decentralization, formalization and top management support have an influence on organizational commitment. Research limitations/implications - This study has identified and integrated factors that can influence organizational commitment in Bangladeshi service sector. Larger sample size including multiple country or culture may bring more explanatory power, comparability and increased generalizability. Practical implications - The outcome of this study will help business managers to identify and understand the organizational factors that can influence organizational commitment. Originality/value - This study extends current research on organizational commitment by identifying and integrating the organizational factors and providing a simplistic model for the relationship between organizational factors and organizational commitment in the context of Bangladeshi service organizations.