Patient narratives in Yelp reviews offer insight into opioid experiences and the challenges of pain management

被引：11

作者：

Graves, Rachel L. ^{[1
,2
]}

Goldshear, Jesse ^{[1
]}

Perrone, Jeanmarie ^{[2
]}

Ungar, Lyle ^{[1
,3
]}

Klinger, Elissa ^{[1
]}

Meisel, Zachary F. ^{[2
]}

Merchant, Raina M. ^{[1
,2
]}

机构：

[1] Univ Penn, Penn Med Ctr Digital Hlth, 3400 Civ Ctr Blvd, Philadelphia, PA 19104 USA

[2] Univ Penn, Perelman Sch Med, Dept Emergency Med, Blockley Hall,423 Guardian Dr Room 407, Philadelphia, PA 19104 USA

[3] Univ Penn, Comp & Informat Sci, Levine Hall,3330 Walnut St, Philadelphia, PA 19104 USA

来源：

PAIN MANAGEMENT | 2018年 / 8卷 / 02期

关键词：

opioids; pain assessment; pain management; social media; Yelp;

D O I：

10.2217/pmt-2017-0050

中图分类号：

R74 [神经病学与精神病学];

学科分类号：

摘要：

Aim: To characterize Yelp reviews about pain management and opioids. Methods: We manually coded and applied natural language processing to 836 Yelp reviews of US hospitals mentioning an opioidmedication. Results: Yelp reviews by patients and caregivers describing experiences with pain management and opioids had lower ratings compared with other reviews. Negative descriptions of pain management and opioidrelated experiences were more commonly described than positive experiences, and the number of themes they reflected was more diverse. Conclusion: Yelp reviews offer insights into painmanagement and opioid use that are not assessed by traditional surveys. As a free, highly utilized source of unstructured narratives, Yelp may allow ongoing assessment of policies related to pain management and opioid use.

引用

页码：95 / 104

页数：10

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